Attendant Pro for Lync
Attendant Pro for Lync I finally got the chance to test Attendant Pro from Landis Computer. Attendant Pro is a switchboard operator / attendant application for Microsoft Lync. It is a small, easy to install client which requires nothing more than a Lync client and Lync environment to run. Attendant Pro can be used with a headset or together with a physical Lync phone edition telephone. Once installed in about 1 minute you can notice that the application was designed with touch, keyboard and mouse in mind. It means that an attendant can use the keyboard for all call pickup and transferring of calls, the mouse is optional. Up to 8 incoming calls can be presented when the Lync / Attendant Pro user is logged into a Lync response group, and calls are answered by clicking the F6 function key. This works even if the Attendant Pro window is in focus or not. When a call is ongoing, the attendant has the following options to handle the call: Hold Park Blind transfer Safe transfer (the call retur...