Asterisk Call Groups
Asterisk Call Groups A large part of my work centers around managing Asterisk based Virtual PBXes. Now, I know very little of Asterisk, so as I learn I will share what I learn in the home of helping out other people who struggle. Intercepting Calls on Asterisk (or CallGroups) as the clever people call it. Say that your client has a switchboard, and six extensions in the office. Someone calls the office, knows the extension they want to reach and by the magics of Asterisk IVRs they manage to connect themselves directly to Joe. Now, Joe is at the water cooler chatting with a colleague and is thus unable to hear his phone ring. Martha at the switchboard however does hear it ringing, and feels the urge to answer it. How would you set up the Asterisk server to allow this? Well, it is really quite simple: What you need to do is assign a callgroup and a pickupgroup as shown below. But first, what is a: callgroup: A callgroup is simply a way of grouping extensions that share some common functi...